Privacy Policy

McClelland Music Ltd t/as Hobgoblin Music Privacy Policy

Our contact details:

Name: Hobgoblin Music

Address: Unit A, Easting Close, Worthing, BN14 8HQ

Phone Number: 0333 800 9500

E-mail: post@hobgoblin.co.uk

The type of personal information we collect:

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Details of sales history and a record of some communications

How we get the personal information and why we have it:

Most of the personal information we process is provided to us directly by you for one of the following reasons:

For the purposes of processing sales transactions, and keeping a record of sales history
For the purposed of contacting you about your purchases when necessary for administrative reasons
For the purposes of sending marketing or other communications, by agreement only

We collect data mainly by the following means:

Over the phone or by email when you place an order
Face to face in our shops when you purchase from us
Via address collection forms, online or physical, when you subscribe to our email or postal marketing

We use the information that you have given us in order to:

Process sales orders
Contact you for marketing purposes
Contact you for administrative purposes relating to your purchases

We may share this information with:

Delivery companies, for example (but not limited to) Royal Mail or Parcelforce
Web development companies, for example (but not limited to) Sozo and Ponderosa, who may need to access our stored sales data to help us resolve issues.
Payment processing and finance companies, for example (but not limited to) Paypal, Sagepay, GlobalPay, Omni Pay
Communication companies, when communication consent is given, for example (but not limited to) Mailchimp, or postal mailout companies.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the details shown below.

(b) We have a contractual obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

How we store your personal information:

Your information is securely stored in our offline and online systems, protected by up to date technology. Physical copies of contact details and sales history are stored securely our head office and disposed of after seven years by a shredding company.

We keep digical copies of contact details and sales history indefinitely, for the purpose of accurate record keeping.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at using the contact details below if you wish to make a request.

How to complain:

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details below.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Contact details for all requests and queries relating to your data:

Phone number: 0333 800 9500

Email address: POST@HOBGOBLIN.CO.UK

Postal Address: Hobgoblin Music, Unit A, Easting Close, Worthing, BN14 8HQ