Terms and Conditions

Buying Online

If you can’t visit our location, our Mail Order service is the convenient answer. We ship goods almost anywhere in the world and welcome international orders. We process orders promptly—most are shipped within one business day.

Placing an Order

It’s simple and fast to place orders online using our secure shopping cart. Just navigate to the item you want and click “add to basket” or “add to cart.” You are free to add, delete, or modify items before committing to a purchase. Your commitment to buy is not final until you reach the confirm order screen and click the "place order" or “submit order” button, so feel free to browse and experiment.

Shipping Costs

We aim to provide accurate shipping prices for most orders. However, for large items or international destinations, the shipping cost may need to be quoted individually. You can proceed and place your order. If the final shipping cost differs from the amount quoted on the website, we will contact you before shipping to discuss the charge. You will have the option to cancel the order and receive a full refund to your original payment method if you decide not to proceed.

Account and Cookies

You do not have to register an account; you can simply enter your details and check out as a Guest. We suggest registering if you plan to return, as it will make future visits and purchases easier. You will need to allow our cookies to use our online checkout functionality.

Payment Methods

Payment for online orders is by credit card, debit card, or PayPal. We also still accept orders by Phone or Email (we can send you a secure payment link for these). Your order is handled by human beings! You can contact us by phone or email at any time with questions or special requests, and we’ll be happy to help.

Product Guarantee

All our goods are fully guaranteed: New goods are guaranteed for 1 year, and used (secondhand) goods for 6 months from the date of purchase. If your purchase develops a fault that is not due to normal wear and tear or caused by inappropriate handling, please contact us for repair, replacement, or, if necessary, a full refund.

Returns Policy

Online and Phone Orders: Goods bought online or over the phone can be returned within 30 days of receipt if you are not satisfied with them, for an exchange or full refund (this excludes custom-made instruments and special orders). Please notify us first and ensure the goods reach us in the same condition in which you received them.
In-Store Purchases: Goods bought in our shop can be returned for store credit or exchange within 30 days.

Accepted Payment Types

We accept payments by Mastercard, Visa, American Express, PayPal, bank transfer (ACH/wire), and check. Our shop also accepts cash. We do not accept checks. Please contact us for alternative payment options if you are unable to process payment through the website.
Foreign Bank Transfers (wire transfers) can be arranged by email or phone.
Written quotes are available upon request.
Please contact us directly regarding school and trade sales.

General Terms

We reserve the right to change prices and specifications at any time without notice. Errors and omissions are excepted.
We reserve the right to refuse any order. Acceptance of an order will be indicated by the actual shipping of the goods.

Product Availability

We strive to provide accurate information on product availability and delivery times. However, inaccuracies are possible. If there is any problem relating to the availability of your order, we aim to contact you within one business day.

 

Hobgoblin Music in the USA is operated by Stoney End Music
920 Hwy 19 Blvd., Red Wing MN 55066  |  Phone: 651-388-8400  |  Email: here@stoneyend.com