Terms and Conditions

Buying Online

If you can’t get to one of our shops, our famous Mail Order service is the answer. We can send goods almost anywhere in the world, and we welcome export orders. When we receive your order we will deal with it promptly – most orders are despatched within one working day.

It’s simple and fast to place orders online using our secure shopping cart. Just go to the item you want and click on “add to basket”. You can keep coming back to the catalogue adding or deleting as many items as you like before deciding to buy. You are not committed to the purchase until you get to the confirm order screen and click the "place order" button, so it is safe to experiment.

You don’t have to register, you can just enter your details and buy now. We suggest registering if you plan to return as it will be easier for you on your next visit. You do need to allow our cookies to use our online checkout.

Payment for online orders is by credit or debit card or by Paypal. We still take orders by Phone, Post & Email too (we can send you a secure payment link).

Your order is handled by human beings! You can contact us by phone or email at any time with queries or additional requirements, and we will be happy to help.

Shipping Costs

While we can quote accurate shipping prices for most orders, items going by parcel courier to countries outside the UK sometimes need to be quoted for individually. You can go ahead and place the order. If the shipping cost is going to be different to the amount quoted on the website, we will contact you before we send the item to discuss this with you. You will be able to cancel the order and receive a full refund to your original payment method if you decide not to proceed.

Guarantees and Returns

All our goods are fully guaranteed, new goods for 1 year, secondhand for 6 months. If your purchase develops a fault that is not normal wear and tear and not caused by inappropriate handling, contact us for repair, replacement, or where necessary, a full refund.

Goods bought online or over the phone can be returned within 28 days of receipt if you are not satisfied with them, for exchange or refund (except custom made instruments and special orders). Notify us first, and ensure that the goods reach us in the condition in which you received them.

Goods bought in our shops or from our festival stall can be returned for credit or exchange within 14 days.

Payment Types Accepted:

We accept payments by Mastercard, Visa, Amex, Paypal, BACS and Cheque, and our shops also take cash. Please contact us for payment options if you are unable to make payment through the website.

Credit and Debit Card orders can be placed online or by phone.
Paypal orders can be placed online.
Foreign Bank Transfers can be arranged by email or phone.
Interest Free Credit (0% APR) can be arranged by phone under the Take It Away scheme for qualifying customers.
Written quotes are available on request.
Please contacts us regarding school and trade sales.

We reserve the right to change prices & specifications at any time without notice. Errors & omissions excepted.

We reserve the right to refuse orders. Acceptance of an order will be indicated by shipping of the goods.

Product Availability

We strive to provide accurate information on product availability and delivery times. However inaccuracies are possible. If there is any problem relating to availability of your order, we aim to contact you within one working day.

Please follow the links below to read our Privacy and Cookie Policies.

Hobgoblin Music is a trading name of McClelland Music Ltd. Company No. 4295879, Reg Address: Delmon House, 36-38 Church Road, Burgess Hill, West Sussex, RH15 9AE